Ordering Online

We take card payment security very seriously when you buy your Teak Garden Furniture and Home Furniture. Here we explain how to use any Coupon Codes, step by step Online Ordering and how to make returns.

Site Security

Actinic Payments are 100% PCI DSS compliant, 3D secure capable. Actinic Payments meets all current banking security standards including PCI DSS, which is now a requirement for all UK businesses to accept credit card payments and debit card payments. Also supports anti-fraud options such as AVS, CV2 and 3D Secure.

Click here to view the compliance certificate

Actinic Payments are highly robust and reliable, with 100% uptime in last two years. The Actinic Payment service is built on the Creditcall financial and technical infrastructure, one of the most robust and reliable in the industry with 100% up time since 2005. The service is based on hundreds of servers in four geographic locations on two continents with full failover/recovery between all locations and availability of the service is monitored 24x7. The service has Distributed Denial of Service (DDOS) mitigation already in place - all credit card payments go via the anti DDOS network, so your payment system is already protected against this form of attack.

What is PCI DSS?

Security of payment card data is crucial in the online world. The standard to protect card data is the Payment Card Industry Data Security Standard (PCI DSS). This is a joint venture between Visa and Mastercard, supported by all banks.

Compliance with this standard is compulsory for all merchants who accept payment cards. You must be PCI DSS compliant if you handle, process or store payment card details either on computer or on paper. There are severe penalties if card information is compromised as a result of non-conformance with PCI DSS. As part of your agreement with your acquirer, you agree to these penalties.

The Creditcall infrastructure (which powers Actinic Payments) has been accredited by qualified security assessors to the highest possible standard available under the PCI DSS scheme. Therefore, using Actinic Payments ensures that all servers where you or your customers key in payment card details are PCI DSS compliant.

How to use a Coupon Code

Copon Codes are entered after you have checked out.

Anytime you want to take advantage of one of our promotions, simply copy the coupon code and paste it into the Coupons Section on the second page of checkout. It will look like this;

Simple 3 Click Checkout

We have designed our online ordering facility not only to be highly secure but also quick and simple;

1st click - Once you have added items to your basket, confirm and check out

2nd click - Enter your address and any special instructions

3rd click - Enter payment details through our secure payments provider

Thats it!

Deliveries

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location.

If your order is obviously incomplete or over-delivered you must inform us IMMEDIATELY by telephone during our published office hours 01580 201518 or email customerservice@wealdenfinefurniture.co.uk

If a delivery is made by a third party carrier, it is your responsibility to check the item for any visible damage before you sign for it. If for any reason you are unable to check the items there and then, you must sign for as 'goods received as unchecked'

All items, including signed for as unchecked, must be fully inspected within 24hrs of receipt. We must be contacted immediately if there appears to be any damage or faults.

Returns

The following are not covered by right of return:

Custom-ordered purchases - unless faulty

Goods that have not been assembled e.g. delivered flat pack on request which, would usually have been delivered fully joined

Goods sold with known faults

Accidental damage

Misused them and caused a fault, perhaps through the use of incompatible accessories or,

Tried their own repair or had someone else attempt a repair, which has damaged the goods


Returns procedure

Returns can be made through either of these options:

Returns via our Delivery Partner

Phone 01580 201518 immediately or email: customerservice@wealdenfinefurniture.co.uk and request a 'Courier Collection' form.

We will issue you with further instructions and can arrange on your behalf for the collection of product(s) you wish to return.

Items have been dispatched using our Palletised Delivery Service that are simply unwanted will be refunded less the following charges;

Original delivery charge - as detailed on invoice

Cost of return postage and package - billed at the same rate as the original delivery charge

Items bought on a 'Free Delivery' promotion will be subjected to the same conditions and refunded less the following charges;

1 x Pallet £34.95
2 x Pallets £69.95

None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.